Insight Gems

SECTION-1: RESERVATION

For each item listed below, please tell us if we met your expectations. If something does not apply to your experience, please leave it blank.

Room Reservations

Better than Expected	As Expected	Less than Expected

Friendliness of reservation agent

Accuracy of reservation information upon check-in

Do you have any comments about your reservation experience?

SECTION-2: CHECK-IN

Welcome

Better than Expected	As Expected	Less than Expected

Friendliness of front desk personnel

Efficient check-in

Confirmation of your personal preferences (i.e., wake-up call, newspaper)

Do you have any comments about your arrival experience?

SECTION-3: ROOM FACILITIES

Hotel Room

Better than Expected	As Expected	Less than Expected

Room cleanliness

Bathroom cleanliness

Comfortable bed & furniture

Pleasant smell of room

Proper functioning of lights, TV, etc.

Shower quality

Quality of internet access

Satisfaction with internet charges

Phones/Voicemail clear and easy to use

Do you have any comments about your hotel room?

SECTION-6: YOUR EXPERIENCE

General

Better than Expected	As Expected	Less than Expected

Overall condition of hotel

Secure and safe environment

Value for price

Employees' knowledge of hotel and facilities

Employees' 'can-do' attitude

Hotel telephones answered quickly

Do you have any additional comments?

How did we make you feel during your stay?

Better than Expected	As Expected	Less than Expected

Welcome

Important

Comfortable